Terms of service for organisations using the shipping portal

DRAFT — under review, version 2026-09-25. Not reviewed by a lawyer and not in force. Business-to-business only; nothing here is written for consumers. Points still to be settled are marked <<DECIDE>>.

Motif Labs, a sole proprietorship (eenmanszaak) of Mike Bonenkamp, trading as Pikamon EU and Heimdall TCG, Molendijk 3A, 4156 AR Rumpt, the Netherlands, Chamber of Commerce (KvK) 72633565, VAT NL002417068B69, info@pikamon.eu ("we"), and the organisation that has an account on the portal ("you").

1. What the service is

A web portal at ship.pikamon.eu for preparing and buying parcel labels. It reads your orders, compares carrier rates, buys the label through our Paket International account, and produces the label, the packing slip and — for parcels leaving the EU — the customs invoice.

We are not a carrier and not a freight forwarder. We buy a label through our own carrier account and resell it to you. The contract of carriage is between the carrier and the shipper named on the label, which is you.

2. Your account

• One organisation, its own sign-ins, its own orders, its own labels. You see only your own organisation's data, and other organisations cannot see yours.
• You keep your sign-ins under control and tell us within 24 hours at info@pikamon.eu if one may be compromised.
• What is done under your sign-in is done by you.

3. Your shipping identity

You give us your sender address, your registered legal name, your EORI number and your VAT number, and you keep them correct. They go on the label and on the customs declaration.

You are the exporter on your own parcels. You declare what is in them and what they are worth. We print what you tell us; we do not check it. A parcel leaving the EU cannot be bought until the legal name, EORI and VAT number are filled in — the portal blocks it, because a declaration without them is refused at customs.

4. Acceptable use

You use the portal only to ship your own business's parcels. You do not:

• try to reach another organisation's data, probe the portal for weaknesses, or get round a limit it sets;
• run automated tools against it beyond what the portal itself offers;
• give access to anyone outside your organisation, or resell access to the portal;
• enter special categories of personal data (health, religion and the like) in an order note or address field — nothing in the service needs them.

Prohibited goods. Everything the carrier that carries your parcel allows, and nothing it does not; its terms apply to your parcel, and prohibited and dangerous goods are the carrier's to define. In any case never: cash, bank cards, precious metals or stones, valuables beyond the insured amount, live animals, weapons, ammunition or parts, explosives, batteries or other dangerous goods unless the carrier's service expressly accepts them, drugs or prescription medicines, counterfeit or infringing goods, and anything whose export or import is restricted or sanctioned.

If one of your parcels breaks the carrier's rules and the carrier fines, surcharges or suspends our account for it, that is yours to pay — §8.

5. Buying labels through our carrier account

• Labels are bought through our account with Paket International, which books them with the carrier that wins the rate comparison (for example DHL, UPS, FedEx, GLS, DPD or Austrian Post). You buy at the rate shown in the portal at the moment you press buy.
• A bought label is a purchase made on our account in your name. Cancelling an unused label is possible only where the carrier allows it, and a refund only follows once the carrier has refunded us.
• The portal may limit how often your organisation can call the carrier, so that one organisation cannot exhaust the shared carrier account for everyone else. A request over the limit is refused and can be retried shortly after.

6. Surcharges and claims are passed through

• Carriers re-weigh and re-measure. Surcharges can arrive weeks after the label — remote area, oversize, corrected weight, customs handling, returns. They are passed on to you in full, with the carrier's own line as evidence.
• A claim for a lost or damaged parcel is a claim against the carrier, under the carrier's rules, and the carrier's liability limits apply — often far below the value of the goods.
• We file the claim for you, because the label was bought on our account, and we pass on whatever the carrier pays. We do not underwrite it. If the carrier refuses or caps the payout, so does ours.
• Claim deadlines are short and they are the carrier's. Tell us within <<DECIDE: 7 days?>> of the delivery or the expected delivery date.
• Extra insurance above the carrier's standard cover is bought per parcel where the carrier offers it, at your cost.

7. Prices, billing and payment

Prices, our fee, invoicing and payment terms are set out in a separate agreement between you and us. The portal does not bill you itself yet. All prices exclude VAT; you give us a valid VAT number and tell us if it changes. Late payment carries the statutory commercial interest (article 6:119a of the Dutch Civil Code) and reasonable collection costs.

8. Liability

• Ours is capped at the fees you paid us in the <<DECIDE: 3? 12?>> months before the event that caused the claim, and we are not liable for lost profit, lost data or indirect loss.
• Nothing is capped where the law does not allow it: intent, deliberate recklessness, death or personal injury.
• You indemnify us against what your shipments cause: a wrong customs declaration, prohibited goods, duties, taxes, fines, carrier surcharges, or a claim by a third party arising from a parcel you shipped.

9. Availability and support

• We aim to keep the portal available during business hours but do not promise an uptime figure.
• Maintenance may happen at any time; anything longer than a few minutes is announced beforehand where we can.
• Support by email at info@pikamon.eu, answered on Dutch working days. There is no 24/7 line.
• If the portal is down, a label can still be bought directly from a carrier. That is your fallback, and we do not compensate for downtime beyond §8.

10. Suspension

The portal has a switch that stops label buying for one organisation. We may use it immediately, without notice, if: an amount you owe us is overdue under the separate agreement; the carrier account is at risk because of your shipments; we are told your parcels break the law; or a sign-in is being abused. We tell you why the same day and switch buying back on when the cause is gone. Labels already bought are unaffected.

11. Term and termination

• Either side may end the service with <<DECIDE: 30 days?>> written notice.
• Either side may end it immediately for a material breach left unremedied 14 days after written notice.
• When it ends: we give you an export of your organisation's shipping data on request, and then erase it as described in the data processing agreement, §7. Amounts already owed stay payable.

12. Data protection

The data processing agreement is part of these terms. You are the controller of your buyers' personal data; we process it only to run the service for you. The sub-processor list names everyone we pass it to.

13. Confidentiality

Neither side passes on the other's non-public information. Your order volumes, your buyers and your rates are yours.

14. Changes

We may change these terms on 30 days' notice. If a change is materially worse for you, you may end the service before it takes effect, at no cost.

15. Law and courts

These terms are governed by the law of the Netherlands. Disputes go to the competent court in <<DECIDE: Rotterdam?>>. The UN Convention on Contracts for the International Sale of Goods (Vienna, 1980) does not apply.